Agent Performance Dashboard — 27 Apr 2026

📊 Team Health — Tier Distribution (Yesterday · 28 Apr)

CSAT Great≥4.8

Good4.5–4.7

NI4.0–4.4

Critical<4.0

AHT Great≤14m

Good14–19m

NI19–22m

Critical>22m

Avail Great≥7.5h

Good6.5–7.4h

NI4–6.4h

Critical<4h

Great

|

Good

|

Needs Improvement

|

Critical

#↕	Agent Name↕	Chats↕	AHT (sec)↕	Availability↕	CSAT↕

No agents match

📅 Last Week Performance — WK17 (20–26 Apr 2026)

Total Chats

3,972

Mon–Sun WK17

Team CSAT

4.619

Need Improvement · excl. 0s

Team Avg AHT

1,215s

20.3 min · Need Improvement

Active Agents

46

unique agents WK17

Best CSAT Day

Sun 26

4.681 · best CSAT day

WK17 Full Week: Mon 20 – Sun 26 Apr

WTD Chats: —

WTD Avg CSAT: —

WTD Avg AHT: —

Great

|

Good

|

Needs Improvement

|

Critical

#↕	Agent Name↕	WK17 Chats↕	WK17 Avg AHT↕	WK17 Avg Avail↕	WK17 Avg CSAT↕

No agents match

Agent Performance Review WK16 · 13–19 Apr WK17 · 20–26 Apr Trend = WK17 vs WK16

Agent Name↕	WK16 Chats↕	WK17 Chats↕	WK16 AHT↕	WK17 AHT↕	WK16 Avail↕	WK17 Avail↕	WK16 CSAT↕	WK17 CSAT↕	Trend (WK17 vs WK16)

No agents match