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Agent Performance Dashboard
Chat Operations Β· WK17 Review + WK18 Day 2 Β· 28 Apr 2026
Tuesday Β· 28 Apr 2026
πŸ“Š Team Health β€” Tier Distribution (Yesterday Β· 28 Apr)
CSAT Greatβ‰₯4.8
Good4.5–4.7
NI4.0–4.4
Critical<4.0
AHT Great≀14m
Good14–19m
NI19–22m
Critical>22m
Avail Greatβ‰₯7.5h
Good6.5–7.4h
NI4–6.4h
Critical<4h
Great
|
Good
|
Needs Improvement
|
Critical
#↕ Agent Name↕ Chats↕ AHT (sec)↕ Availability↕ CSAT↕

No agents match

πŸ“… Last Week Performance β€” WK17 (20–26 Apr 2026)
Total Chats
3,972
Mon–Sun WK17
Team CSAT
4.619
Need Improvement Β· excl. 0s
Team Avg AHT
1,215s
20.3 min Β· Need Improvement
Active Agents
46
unique agents WK17
Best CSAT Day
Sun 26
4.681 Β· best CSAT day
WK17 Full Week: Mon 20 – Sun 26 Apr
WTD Chats: β€”
WTD Avg CSAT: β€”
WTD Avg AHT: β€”
Great
|
Good
|
Needs Improvement
|
Critical
#↕ Agent Name↕ WK17 Chats↕ WK17 Avg AHT↕ WK17 Avg Avail↕ WK17 Avg CSAT↕

No agents match

Agent Performance Review WK16 Β· 13–19 Apr WK17 Β· 20–26 Apr Trend = WK17 vs WK16
Agent Name↕ WK16 Chats↕ WK17 Chats↕ WK16 AHT↕ WK17 AHT↕ WK16 Avail↕ WK17 Avail↕ WK16 CSAT↕ WK17 CSAT↕ Trend (WK17 vs WK16)

No agents match